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Reviews

We're proud of the service we provide. Many of our customers tell us how much they appreciate how the thinkmoney Personal Account has helped them.

Here are some of the latest comments from our customers.

Posted

Rating

Comment (6183 total reviews)

2 Hour(s) agoGood +Service rating : The monthly charge is terrible. I was in financial difficulties and had no choice but to have this account
Product : The staff are very helpful but you can not justify your monthly fee
2 Hour(s) agoExcellent ++Since I joined the bank I have been very happy service,information and staff very good well done
3 Hour(s) agoExcellent ++Service rating : Think money very helpful never had any trouble with them
Product : Don't know what else to say except rated excellent
5 Hour(s) agoExcellent ++Service rating : good way of making sure my bills are paid on time
Product : easy to use
5 Hour(s) agoExcellent ++Service rating : Love the bank. Makes life very easy
Product : Overall good, but my card stopped working and I have to pay for new one! I pay every month for my account so feel that when the card has a fault it should just be replaced!
13 Hour(s) agoGood +Service rating : Depending on what time of day it is it can take up to 30 minutes to get through to speak a money manager but when you do they are very professional and assist you where ever they can. Keep you informed via text messages of important issues and updates ti your accounts. Rating out of 10 I would give it 9.
Product : Very good the salaries account takes the worry and pressure off monthly payments and basically it gives you better control over your finances
22 Hour(s) agoGood +Service rating : Good
Product : Good service, apart from the time you wait for phone calls
24 Hour(s) agoExcellent ++Service rating : Love this bank will never change
Product : Make It easier to transfer money to.another thunk money account and to Transfer funds from salary yourself when u need to
24 Hour(s) agoGood +Service rating : Staff are always helpful and polite.
Product : Happy that phone calls to think are now free or cheaper.
27 Hour(s) agoPoor -Service rating : Takes too long to answer the phone. Overall things have been good - but there has been odd occasions service has been bad due to person on the phone not understanding certain requests eg cancelling a payment that had already gone out early - they cancelled the direct debit and I got charged the month after. Considering we pay for this service it can be frustrating
Product : Has helped sort out my finances