We're proud of the service we provide. Many of our customers tell us how much they appreciate how the thinkmoney Personal Account has helped them.
Here are some of the latest comments from our customers.
Comment (6146 total reviews)
|18-Feb-2014||Excellent||Service rating : i have been with you a long time now had no probl|
Product : very good service
|06-Feb-2014||Bad||Service rating : Please close my account as I keep requesting|
Product : Rediculous
|05-Feb-2014||Good||Service rating : Good but they have had problems which has meant transactions being delayed & when I have called I have always had long hold times.|
Product : Good but I have had problems with website access at times
|04-Feb-2014||Good||Service rating : good|
Product : good
|04-Feb-2014||Excellent||Service rating : Customer services are excellent whether by phone, text or email or online.|
Product : Very easy to use, never had a problem with any aspect of money management whilst using this account.
|03-Feb-2014||Bad||Service rating : Extremely fed up with having to wait over 20 minutes for someone to answer the phone.
Issues with my new expiry date has meant a direct debt wasn't collected ergo a £10 charge for late payment and who decided it was a good idea to put white writing on the back of a yellow cash card. I can't see telephone numbers.
Product : As above. Due to all these reasons I am leaving Think Money and getting a current account with Santander.
|01-Feb-2014||Excellent||the team are always very helpful and polite|
|31-Jan-2014||Good||Service rating : they have helped me to manage my money on a regular monthly basis very well.|
Product : the service received is very good however trying to get through can be very hard,
|30-Jan-2014||Excellent||Service rating : best bank ever|
Product : best bank and allways there if you need them online or on phone
|30-Jan-2014||Excellent||Great service friendly money managers and all round great from managing your finances|