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60% of bank account customers 'will use mobile banking by 2015'

Published 8 May 2012 by

Almost two thirds of banking customers will access their bank account using a mobile phone by 2015, it has been predicted.

But the World Retail Banking Report, put together by Capgemini, also said that innovation in mobile banking is currently being hampered by security concerns.

The report also stated: "The industry as a whole needs to establish a presence in mobile simply to ensure it doesn't lose market share to non-bank entities seeking to take advantage of mobile's ubiquity and convenience to offer banking services.

"Mobile operators, for example, are starting to offer payments and transactions and may move toward more advanced services, such as direct deposit into customers' mobile phone accounts. These efforts may significantly reduce customers' dependence on banks for payment services."

Uptake of mobile banking has been growing at an increasing rate in recent months - thanks in part to services such as Barclays Pingit and the rise of 'contactless' technology in new mobile phones. But growth of the technology has been somewhat hampered by concerns that it could present new opportunities to fraudsters - even though many banks have assured customers that they will be fully covered for any losses due to fraud.

If you're looking for an account with a simple and easy-to-use mobile account service, you could consider the thinkmoney Personal Account. A simple text message can provide you with your up-to-date balance and allow you to change things like Direct Debit payments. You can also manage your account online using the online account management service, as well as the newly launched mobile optimised account management service.