Important information about the Direct Debits on your thinkmoney Account

As you know on the 18th November thinkmoney changed its sort code, as part of a number of improvements to our service.

When a firm changes its sort code, payments are automatically re-routed to the new sort code.  All billing firms (known as Direct Debit originators) are notified of the change, but don’t need to do anything.

We have established that the Direct Debit originator named in the text message has instead set up a new Direct Debit on your thinkmoney account and they will claim against the new mandate in future. This will show with a value of £0 until the firm claims the first payment.

According to our records, you have cancelled the old Direct Debit mandate. This means that the firm will be able to claim the payment as normal, using the new mandate. For the time being, the new Direct Debit mandate will show with a value of £0, but we will update this in the next few days so that your budgeting is unaffected.

There’s no need for you to do anything – unless you want to stop paying the firm. In that case please either delete the Direct Debit via Online Account Management or give us a call on 0161 779 5000 to confirm your instructions.