Important information about your Direct Debit to PayPal (JPMC)

As you know on the 18th November 2016 thinkmoney changed its sort code, as part of a number of improvements to our service.

When a firm changes its sort code, payments are automatically re-routed to the new sort code. All billing firms (known as Direct Debit originators) are notified of the change, but don’t need to do anything.

We have established that PayPal has instead set up a new Direct Debit on your thinkmoney account. This will show with a value of £0 until PayPal claims the first payment. Please note that PayPal mandates appear as “JPMC” which is the originator name they use.

According to our records, you have cancelled the old Direct Debit mandate. This means that PayPal will be able to claim the payment as normal, using the new mandate. The new Direct Debit mandate will show with a value of £0, if you want to set aside an amount for PayPal then please login to Online Account Management to update your budgeting.

If you cancelled the mandate because you want to stop using PayPal, please either delete the Direct Debit via Online Account Management or give us a call on 0161 779 5000 to confirm your instructions.