thinkmoney Online Account Management:

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Thinkmoney

thinkmoney Online Account Management:

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Staying safe online

Staying safe online

Do not give out any confidential or financial information (e.g. your account details, your personal contact details) to anyone who contacts you out of the blue before carefully checking to make sure they are legitimate and who they say they are.

Keep your security details secure

Avoid writing down your security details for your thinkmoney Personal Account so they're less likely to fall into the wrong hands.

Keep your security details secure

Avoid writing down your security details for your thinkmoney Personal Account so they're less likely to fall into the wrong hands.

thinkmoney and the police will never


  • Ask for your 4 digit card PIN.
  • Ask you to withdraw money to hand over to them or transfer money to another account.
  • Come to your home to collect your cash, documents or thinkmoney Prepaid Debit MasterCard.
  • Ask you to purchase goods using your card and then hand them over for safe keeping.
thinkmoney and the police will never
  • Ask for your 4 digit card PIN.
  • Ask you to withdraw money to hand over to them or transfer money to another account.
  • Come to your home to collect your cash, documents or thinkmoney Prepaid Debit MasterCard.
  • Ask you to purchase goods using your card and then hand them over for safe keeping.

Card Security

Shield your PIN when entering it into a terminal, whether it be an ATM or in a shop.

Card Security

Shield your PIN when entering it into a terminal, whether it be an ATM or in a shop.

Report any lost or stolen cards as soon as possible

It's your responsibility to keep your card safe; however, we understand there are times when they are misplaced or even stolen. If you do discover your card is missing, report it to us on 0161 779 5000 or +44 161 779 5000 if calling from abroad.

Report any lost or stolen cards as soon as possible

It's your responsibility to keep your card safe; however, we understand there are times when they are misplaced or even stolen. If you do discover your card is missing, report it to us on 0161 779 5000 or +44 161 779 5000 if calling from abroad.

Check your statements

If you see any transaction(s) that you don't recognise contact thinkmoney immediately on 0161 779 5000.

Check your statements

If you see any transaction(s) that you don't recognise contact thinkmoney immediately on 0161 779 5000.

Use a strong PIN

A strong PIN is something not easily guessed, so avoid 1234, 1111 and 0000, as these are known to be commonly used. You don't have to use the PIN that we give you - you can change it at an ATM at any time.

Use strong PINs

A strong PIN is something not easily guessed, so avoid 1234, 1111 and 0000, as these are known to be commonly used. You don't have to use the PIN that we give you - you can change it at an ATM at any time.

Ensure your computers have antivirus and keep it up to date

This is essential to protect against cyber-criminals and viruses when you're online, and they need to be kept up to date to remain effective.

There are a number of free antivirus products such as Microsoft's Security Essentials, AVG, and Sophos for Apple Macs (yes, Macs can get infected too), so there's no need to let the cost put you off.

Ensure your computers have antivirus and keep it up to date

This is essential to protect against cyber-criminals and viruses when you're online, and they need to be kept up to date to remain effective.

There are a number of free antivirus products such as Microsoft's Security Essentials, AVG, and Sophos for Apple Macs (yes, Macs can get infected too), so there's no need to let the cost put you off.

Ensure all your software is up to date

It's also essential to keep the key software on your computer up to date. Companies such as Microsoft, Google, Adobe and Java regularly issue security updates to their software.

You can check for updates and fix them on any device for free at www.browsercheck.qualys.com. Keeping up to date helps defend against cyber-criminals.

Ensure all your software is up to date

It's also essential to keep the key software on your computer up to date. Companies such as Microsoft, Google, Adobe and Java regularly issue security updates to their software. You can check for updates and fix them on any device for free at www.browsercheck.qualys.com. Keeping up to date helps defend against cyber-criminals.

Use strong passwords

Always use complex passwords. Use separate passwords for the important websites so that you are protected if one site is hacked or the login details phished by criminals.

An example of a strong password is one with a minimum of seven characters and a mix of uppercase, lowercase, numbers, and special characters.

Use strong passwords

Always use complex passwords. Use separate passwords for the important websites so that you are protected if one site is hacked or the login details phished by criminals.

An example of a strong password is one with a minimum of seven characters and a mix of uppercase, lowercase, numbers, and special characters.

Be alert for scam emails, texts and phone calls

Remember the golden rule: if it sounds too good to be true, it probably is.

If you receive an email that asks for your banking or log in details, it's a scam. thinkmoney will never ask for your account information in an email. Such emails may use an urgent or threatening tone to tempt you into supplying the information they're asking for.

Scam emails may look authentic and often they'll have a link which directs you to a spoof website where you'll be asked to enter your details. Even just clicking the link could activate a virus, so the best action to take is to delete the email without opening it.

If you think you've received a scam email, you can also forward it to: www.browsercheck.qualys.com

Be alert for scam emails, texts and phone calls

Remember the golden rule: if it sounds too good to be true, it probably is.

If you receive an email that asks for your banking or log in details, it's a scam. thinkmoney will never ask for your account information in an email. Such emails may use an urgent or threatening tone to tempt you into supplying the information they're asking for.

Scam emails may look authentic and often they'll have a link which directs you to a spoof website where you'll be asked to enter your details. Even just clicking the link could activate a virus, so the best action to take is to delete the email without opening it.

If you think you've received a scam email, you can also forward it to: phishing@thinkmoney.com

Always log out of your account

This is very important, especially if you're accessing your account from a public or shared computer so that you prevent unauthorised access.

For more advice, you can also visit the Payments Council's website to find out more about staying safe online or visit Action Fraud - it's full of useful advice on avoiding scams and protecting your sensitive information from fraudsters.

Always log out of your account

This is very important, especially if you're accessing your account from a public or shared computer so that you prevent unauthorised access.

For more advice, you can also visit the Payments Council's website to find out more about staying safe online or visit Action Fraud - it's full of useful advice on avoiding scams and protecting your sensitive information from fraudsters.

Useful numbers

Lost or stolen in UK:
0161 779 5000

Lost or stolen abroad:
+44 161 779 5000

Money Manager:
0161 779 5000

If you think you've received a scam email, you can also forward it to: phishing@thinkmoney.com

You can check for updates and fix them on any device for free at www.browsercheck.qualys.com

Online security guide

Click here to download our PDF guide