Control your money any time, any place.

  • Stay in touch by textCheck balance, transactions or change Direct Debits
  • Online Account ManagementLog in on your phone 24/7
  • Forgot your PIN?PIN by text in minutes

Manage your account by text

To get started simply text any of the messages below to 07786 200077 or 81122*

Amend your Direct Debits by text

Just text us “CHANGE” followed by either cancel, amend, or add.

See examples below:

To Cancel


"CHANGE. Cancel my Direct Debit with 02."

To Amend


"CHANGE. Amend my Direct Debit with British Gas from £30 to £40."

To Add


"CHANGE. Add a Direct Debit with United Utilities for £32."

Get your Balance and Transactions by text

For Current Balance



Salary Transactions



Card Transactions



We'll text you updates to notify you of any changes to your account

  • Such as when a cheque has cleared
  • Your income has been paid into your account
  • A new instruction (a standing order for example) has been set up

So you'll always be up to date and know exactly where you stand.

*Texts to 81122 will be charged at your standard message rate and might not be included in any inclusive text message bundle you may have. Text updates are free to receive, but your service provider's normal rates still apply. TRANS and TRANC requests are limited to 10 per customer per calendar month.

Order your PIN by text and receive it in minutes

Are you a new customer?Instead of waiting days to receive your PIN in the post, you can now get it by text in a couple of minutes.

Forgotten your pin?Don't worry, you can reqeust a new PIN by text an receive it within minutes.

Get your PIN by text

Check your balance 24/7

Stay in-control of your money wherever you are by using our online account management service on your mobile.

Phone Screen Image Log in

Switching service We offer a paper based account switching service. Find out more about it here.

Legal Information