App and online banking
App and online banking
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
Contactless security
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Can I use cryptocurrency on my account?
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
International payments: How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
App and online banking (6)
I've forgotten my login details, what can I do?
You can reset your username, password or passcode using online banking or the app.
What can I use the app and online banking for?
The thinkmoney Current Account is based on mobile and online, so you can use both of these services to manage your account, make payments and check your budgeting.
How do I register for the app and online banking ?
No need to remember 100 different passwords - register with us and you can log in on any device with the same login details.
Why your device needs to be secure
We recommend that you secure your device with a passcode, fingerprint or face recognition before using the app.
Get more from your account with the thinkmoney app
One advantage of digital banking is the thinkmoney app is here for you 24/7
⚠ Due to COVID-19 we have longer than usual call wait times. That’s why we are asking all customers to use the app, unless your query is urgent. This will allow us to prioritise those customers who need us most.