App and online banking
App and online banking
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
App and online banking (6)
I've forgotten my login details, what can I do?
You can reset your username, password or passcode using online banking or the app.
What can I use online banking and the app for?
The thinkmoney Current Account is based online and on mobile, so you'll use our online services to manage your account, make payments and check your budgeting.
How do I register for online banking and the app?
No need to remember 100 different passwords - register with us and you can log in on any device with the same login details.
Why do I need a passcode on my device to download the thinkmoney app?
We recommend that you secure your device with a passcode, fingerprint or face recognition before using the app.
Get more from your account with the thinkmoney app
One advantage of digital banking is the thinkmoney app is here for you 24/7
⚠ Due to COVID-19 we have longer than usual call wait times. That’s why we are asking all customers to use the app, unless your query is urgent. This will allow us to prioritise those customers who need us most.
Making your life easier with text alerts
One advantage of digital banking is the thinkmoney text service is here for you 24/7.
⚠Due to COVID-19 we have longer than usual call wait times. That’s why we are asking all customers to use our other services, unless your query is urgent. This will allow us to prioritise those customers who need us most.
If you need to make a change to your account and you are not able to download the app, then you can use our text service!
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