What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Get more from your account with the thinkmoney app
Not got the app? No problem, you can download it here.
Can’t get the app? Don’t worry, click here to get updates via text.
What can you do in the app?
- Check your balance and transactions
- Transfer money on the move
- Update standing orders
- Freeze your card or order a new one
- Get a PIN reminder And much more
What’s new to the thinkmoney app?
We’re always working to make our app better and to make banking with us even easier. Here are our latest updates:
Updating your details in the app
It’s important to keep your contact details up to date. This makes sure:
- You receive important updates from us;
- It helps protect you against fraud.
So we’ve made it even easier for you to update your address, phone number and email address in the app.
All you need to do is:
- Open your thinkmoney app
- Go to the ‘More’ section
- Click ‘Account Management’
- Update your details
Transfer money from your bills account to your card
If you urgently need some extra money on your card, you can now transfer money from your bills account to your card via the app, even if it will leave you short for your bills. However, you will need to make sure the money has been put back into your bills account before the bills are due so they’re paid on time.
How to transfer money:
- Open your thinkmoney app
- Go to ‘Transfer Money’
- Enter the amount you want to transfer
- Make transfer
Unblock your app
Blocking your app is never ideal. Neither is waiting in call queues to sort it out, especially if you urgently need access to your account. That’s why you can now securely do it yourself via the app.
What to do next if your login details are invalid and your app is blocked:
- Click ‘Get me in’ and enter a few details
- We’ll send you a one-time passcode for verification
- Enter your secure one-time passcode
- Log in to your account
How to use the app
We want you to be able to do your banking 24/7!
That’s why we have so many features in our app, with many more to come.
Here are a few quick guides on how to use our most popular features.
How to use our new app features
Other how to guides
How to update your contact details
Update your details in the app in seconds and make sure you never miss any important notifications.
How to unblock your account
Forgotten your login details? Find out how to unblock your account in just a few easy steps.
thinkmoney app overview
Setting up the app is easy. You’ll be ready to use it in no time.
Reset your password
Forgotten your username, password, passcode or any other important details? This guide will show you how to retrieve your information.
Transfer money to your card
Transferring money from your bills account to your card is easy in the app.
Make faster payments or transfers
Send payments and make transfers quickly and easily on the move.
Update your standing orders
Need to delete, add or update a standing order? The app allows you to do it all.