What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Making your life easier with text alerts
What can you do on the text service?
- Check your balance
- Check your recent transactions
- Change or cancel a direct debit or standing order
- Tell us about a new income or change or remove an existing income
- Transfer from your bills account to your card and tell us to hold the money back from another income. If there’s not enough money left to cover your bills, let us know you’re happy with that.
- Block your card
- Activate your card
Inform us that you’re going abroad and how long for
How to use the text service?
You can receive an update straight to your phone or make changes to your account by texting us from the mobile number registered on your account.
There are two numbers you can text:
07786 200077 – use this number if you have free texts with your phone provider
How to check your balance
Text BAL to 81122 and receive your balance instantly.
How to check recent transactions
Text TRANC to 81122 for your last 5 transactions from your card account. Text TRANS to 81122 for your last 5 transactions on your bills account. Please note, there is a limit of 10 of these texts per month.
How to activate your card
To activate your card, text CARD and the last 4 digits of your card number to 81122.
How to use the text service to make changes
To use our text service to make changes, all you need to do is text the word ‘CHANGE’ followed by your request to 81122.
Here are a few examples:
To move money from the bills account to your card: ‘CHANGE. Please transfer £10 to my card’ To cancel a direct debit: “CHANGE. Cancel my Direct Debit with Netflix.” To amend a direct debit: “CHANGE. Amend my Direct Debit with Npower from £40 to £50.” To add a direct debit: “CHANGE. Add a Direct Debit with EE for £20 per month due on the 'date'.”
Please note, the text CHANGE service is not automatic, please allow 2 hours within working hours for our team to make the changes. You will get a text to let you know once we have made the change.
If for any reason we can’t do what you’ve requested, we’ll let you know.