Making your life easier with text alerts

What can you do on the text service?

  • Check your balance
  • Check your recent transactions
  • Change or cancel a direct debit or standing order
  • Tell us about a new income or change or remove an existing income
  • Transfer from your bills account to your card and tell us to hold the money back from another income. If there’s not enough money left to cover your bills, let us know you’re happy with that.
  • Block your card
  • Activate your card
  • Inform us that you’re going abroad and how long for

How to use the text service?

You can receive an update straight to your phone or make changes to your account by texting us from the mobile number registered on your account.

There are two numbers you can text:

  • 81122
  • 07786 200077 – use this number if you have free texts with your phone provider

How to check your balance

Text BAL to 81122 and receive your balance instantly.

How to check recent transactions

Text TRANC to 81122 for your last 5 transactions from your card account. Text TRANS to 81122 for your last 5 transactions on your bills account. Please note, there is a limit of 10 of these texts per month.

How to activate your card

To activate your card, text CARD and the last 4 digits of your card number to 81122.

How to use the text service to make changes

To use our text service to make changes, all you need to do is text the word ‘CHANGE’ followed by your request to 81122.

Here are a few examples:

To move money from the bills account to your card: ‘CHANGE. Please transfer £10 to my card’ To cancel a direct debit: “CHANGE. Cancel my Direct Debit with Netflix.” To amend a direct debit: “CHANGE. Amend my Direct Debit with Npower from £40 to £50.” To add a direct debit: “CHANGE. Add a Direct Debit with EE for £20 per month due on the 'date'.”

Please note, the text CHANGE service is not automatic, please allow 2 hours within working hours for our team to make the changes. You will get a text to let you know once we have made the change.

If for any reason we can’t do what you’ve requested, we’ll let you know.

Information about the thinkmoney app

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