Why your device needs to be secure

Having a passcode, facial recognition or a fingerprint on your phone is an extra layer of security which protects you from fraud if your device is lost or stolen.

Keeping your personal information safe is our top priority, so we recommend setting up security on your device before you download the app.

If your phone was unlocked and someone got their hands on it, they could find enough personal information to steal your money or your identity. So, help us keep your money safe by adding security features to unlock your phone with either a passcode, fingerprint or facial recognition.

How do I set up a passcode on my device?

Android

  • Go to settings by tapping the cog symbol
  • Tap Security & location or Security
  • Tap Screen lock to choose a type of screen lock (a PIN or a password is best)
  • Create your passcode

Apple

  • Go to Settings, then Face ID and Passcode or Touch ID and Passcode (which one you see will depend on your device)
  • Tap Turn Passcode On to set a passcode
  • Enter a six digit code or tap Passcode Options to use a four digit code or a password instead
  • Enter your passcode again to confirm it

Visit the Take Five website for more fraud prevention tips and advice.

How do I set up Face ID on my phone?

Android

  • Go to Settings
  • Select 'Smart Lock' under the Device Security subheading
  • Enter your passcode, PIN or pattern
  • Click 'Trusted Face'
  • Position your face level with the camera so that it fits inside the on-screen circle
  • Hold the device still for a few seconds

Apple

  • Go to Settings
  • Select 'Face ID & Passcode'
  • Enter your passcode
  • Click 'Set Up Face ID'
  • Position your face level with the camera so that it fits inside the on-screen circle
  • Gently move your head around to allow the camera to capture your face from different angles (if you cannot move your head, select 'Accessability Options')
  • Click done and then repeat the process