What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
What are the different budgeting options?
There are different ways to budget depending on what income or benefits are paid into your account.
You may prefer to budget the same amount every week towards your bills and regular commitments, or you may like to budget for all your bills and regular payments from one income.
Speak to one of our team and they’ll be able to go through your budgeting with you in detail to make sure you get the best out of your account.
How do I change my budgeting?
Log in to online banking or the app to see how your money will be split between your bills account and your card for up to three months in the future.
Go to "budgeting", then select the month you want to view. This screen will show you what income and bills will come into your account, how much money we’ll hold for your bills, and how much money will be transferred to your card.
In this section, you can add, change and remove details of any income and bills. This information helps us calculate how much to keep aside for bills and how much to move to your card, so make sure it’s up to date!