How can I get emergency cash?

If your card is lost or stolen, don’t worry, you can arrange to collect up to £200 emergency cash from a PayPoint retailer.

 To order your emergency cash:

  1. Log into your Online Account Management and click on the ‘services’ tab.
  2. Select ‘Cash collection’
  3. Select ‘Request cash collection’
  4. Then tell us the amount of cash you need. The maximum amount per voucher is £100, so if you want to take out more (up to £200), you’ll need to request two vouchers. Then click continue.
  5. On the next page, please check the amount, and your phone number and then select ‘Confirm’.
  6. We’ll now text you your voucher(s) and you can go into a PayPoint shop to redeem it.

If you need more than £200 in a day, please give our Money Managers a call on 0161 779 5000.

Watch our video guide below:


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