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Prepaid Debit Mastercard®

From reporting your card lost or stolen, to using it abroad, this section covers all you need to know about your thinkmoney Prepaid Debit Mastercard.

Are there charges for using my Prepaid Debit Mastercard®?

Below are list of what you could be charged when using your thinkmoney Prepaid Debit Mastercard: Card   Using an ATM abroad 2.0% per transaction Lost/Damaged/Name Change Replacement Fee £5

My card is lost, stolen or damaged, how do I report it?

Lock it straight away using online banking or the app. Your card can’t be used while locked, so your money is safe if someone’s got their hands on your card. How to lock your card: Go to the ‘card’ s…

My card has been stolen, how do I report it?

If your card has been stolen, you'll need to let us know as soon as you can. It's really easy to do - you can log in online here. Just go to the 'card' section and select 'Lost or stolen cards'.  You can do this 24/7…

My card is damaged, how do I report it?

If your card is damaged and you can no longer use it, just give us a call on 0161 779 5000 and we can arrange for a replacement to be sent out to you. If you’re abroad, you can call 0044161 779 5000. Lines…

How do I order a new card?

If you need to order a new card, you just need to give us a call on 0161 779 5000. Please be aware that there may be a £5 charge for new cards. If you’ve lost your card, find out what you need to do here. If your…

Need to change your PIN?

It’s really easy - you can do this at any cash machine that offers PIN Services. Here's how: Put your card into the cash machine Enter your current PIN or, if it’s a new account, the PIN we’ve sent to you…

Where can I use my Prepaid Debit Mastercard®?

You can use your Prepaid Debit Mastercard® to make debit card payments in pounds (in shops or online) and to make cash withdrawals in pounds in the UK. Wherever you see the Mastercard Acceptance Mark, you can use your card.…

Is it free to make withdrawals?

We don't charge you to make a cash withdrawal in pounds in the UK, but some cash machines do. The machine will tell you if charges apply before you withdraw cash. You shouldn't worry if you see the following message when using…

How do I activate my card?

You need to activate your card before you use it. To activate your thinkmoney debit card, either: Log in to the thinkmoney app or online banking and follow the instructions Text CARD followed by the last 4 digits of the lon…

Why can’t I use my card at Pay at Pump petrol stations?

The Prepaid Debit Mastercard® can't be used at Pay at Pump machines. This is because Pay at Pump doesn’t work like a normal transaction – they operate without advance card authorisation. For example, when you …

My card is about to expire, when will I get my new one?

We’ll send out your new card around 2 weeks before the end of the month it’s due to expire. For example, if your card says on it that it’ll expire in October 2018, it’ll expire at the end of October 201…

Can I use Apple Pay?

You can’t currently use Apple Pay with your thinkmoney card, but it is something we hope we’ll be able to offer in the future, along with other new payment technologies. The Apple Pay service allows iPhone and iPad…

Can I use my card abroad?

Yes. You can use it in shops, restaurants and cash machines all over the world, just look for the Mastercard® Acceptance Mark. Please let us know if you’re going abroad so we know it’s you using your card. See…

Why is my money held even when a transaction has failed?

When you go to make a payment, companies will authorise the card before they actually debit your bank account. If a payment fails, the authorisation will have already have been taken off the balance, but the payment won’…

How do I transfer money from my bills account to my card?

If you’ve got enough money available, you’ll get the option to ‘move money to your card’ when you’re in the ‘transfer money’ section of online banking and the app. Go to the ‘t…

How do I unblock my card PIN?

If you enter your card PIN incorrectly three times at either a shop or a cash machine, we’ll block your card for security. But don’t worry, unblocking it is really simple. If you’ve blocked it in a shop –…

Need a PIN reminder?

If you forget your PIN, you can get a reminder by text or by post. Use online banking or the app to request it. Go to the ‘card’ section Select ‘PIN reminder’ Press ‘send PIN reminder’. …

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