What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Is there a joint thinkmoney account?
Yes, we offer a joint account, which comes with all the same great features of the individual account. Plus, you’ll get a prepaid Debit Mastercard® each.
Are we eligible for a joint account?
To apply for a joint account you need to live at the same address – whether you’re married, a couple, family members or even just friends.
You'll both need to meet our eligibility criteria too - you need to be UK residents, over 18 and able to provide proof of your identity and address.
How much does it cost?
Joint accounts cost £15 a month. It's a managed account, so your monthly fee will cover the day-to-day running and management of your account, and the provision of our services to you.
What does it include?
- Our budgeting service – we put money aside to cover your bills so that they're always paid on time
- A thinkmoney Prepaid Debit Mastercard
- Manage your money online, through the app or by text
- No more unexpected bank charges
- No more fees for bounced Direct Debits or standing orders
- No fees for cash withdrawals in pounds in the UK
Find out more about joint accounts.
How do I add my partner to my account?
Call us on 0161 672 8910 to change your single account into a joint account. We’ll complete a few checks with the other person, so you’ll both need to be available when you call.
Once they’re all set up, their card should be with them in four to five working days.
Can I change my joint account to a single account?
Yes, call us on 0161 779 5000 and we’ll help you change your account to a single one.
We’ll need to complete some checks with you, and if these are successful, it’ll take up to three working days to change your account from a joint one to a single one.
I've got a joint account but have split with my partner, do I need to tell you?
If you have a joint account with your partner and you separate, call us on 0161 779 5000 to discuss the next steps.
If you’re changing your name, we’ll need to see your original Decree Absolute (this is the legal document that shows your marriage has ended) and your birth certificate.
Read our bereavement guide for information on what happens to your joint account if one account holder passes away.