Prepaid Debit Mastercard®

From reporting your card lost or stolen, to using it abroad, this section covers all you need to know about your thinkmoney Prepaid Debit Mastercard.

I’ve lost my card, how do I report it?

If you've lost your card, you'll need to let us know as soon as you can. It's really easy - you can log into Online Account Management here and go to the 'Services' tab and select 'Lost or stolen cards' to block it. …

My card has been stolen, how do I report it?

If your card has been stolen, you'll need to let us know as soon as you can. It's really easy to do - you can log in online here. Just go to the 'Services' tab and select 'Lost or stolen cards'.  You can do this 24/7…

My card is damaged, how do I report it?

If your card is damaged and you can no longer use it, just give us a call on 0161 779 5000 and we can arrange for a replacement to be sent out to you. If you’re abroad, you can call 0044161 779 5000. Lines…

How do I order a new card?

If you need to order a new card, you just need to give us a call on 0161 779 5000. Please be aware that there may be a £5 charge for new cards. If you’ve lost your card, find out what you need to do here. If your…

Need to change your PIN?

It’s really easy - you can do this at any cash machine that offers PIN Services. Here's how: Put your card into the cash machine Enter your current PIN or, if it’s a new account, the PIN we’ve sent to you…

Where can I use my Prepaid Debit Mastercard®?

Your thinkmoney Prepaid Debit Mastercard® can be used in shops, restaurants, cash machines and online, wherever you see the Mastercard Acceptance Mark – whether you’re in the UK or abroad. You can withdraw and …

Is it free to make withdrawals?

We won’t charge you to make withdrawals in the UK, however please be aware that some cash machines do – it'll tell you if there’s a charge before you withdraw your money. You shouldn't worry if you see t…

How do I activate my card?

Once you’ve received your card in the post, it’s really easy to activate: Text CARD followed by the last 4 digits of the long number on the front of your card to 81122 or 07786 200 077 Or call our automated phon…

How do I transfer money to my Prepaid Debit Mastercard® from my salary account?

Transfering money to your card from your salary account is really easy. You can either log into Online Account Management or the thinkmoney App and transfer money from your Salary account to your card. You'll need to have f…

Why can’t I use my card at Pay at Pump petrol stations?

The Prepaid Debit Mastercard® can't be used at Pay at Pump machines. This is because Pay at Pump doesn’t work like a normal transaction – they operate without advance card authorisation. For example, when you …

My card is about to expire, when will I get my new one?

We’ll send out your new card around 2 weeks before the end of the month it’s due to expire. For example, if your card says on it that it’ll expire in October 2018, it’ll expire at the end of October 201…

Can I use Apple Pay?

You can’t currently use Apple Pay with your thinkmoney card, but it is something we hope we’ll be able to offer in the future, along with other new payment technologies. The Apple Pay service allows iPhone and iPad…

Is my card contactless?

At the moment, your card isn’t contactless, but it is something we hope we’ll be able to offer in the future, along with other new payment technologies. Contactless card payments allow you to make payments without …

Can I use my card abroad?

Yes. You can use it in shops, restaurants and cash machines all over the world, just look for the Mastercard® Acceptance Mark. Please let us know if you’re going abroad so we know it’s you using your card. See…

Why is my money held even when a transaction has failed?

When you go to make a payment, companies will authorise the card before they actually debit your bank account. If a payment fails, the authorisation will have already have been taken off the balance, but the payment won’…

How do I unblock my card PIN?

If you enter your card PIN incorrectly three times at either a shop or a cash machine, we’ll block your card for security. But don’t worry, unblocking it is really simple. If you’ve blocked it in a shop –…

Are there charges for using my Prepaid Debit Mastercard®?

Below are list of what you could be charged when using your thinkmoney Prepaid Debit Mastercard: Card   Using an ATM abroad 2.0% per transaction Lost/Damaged/Name Change Replacement Fee £5

Need a PIN reminder?

If you've forgotten your PIN, don't worry, you can get a reminder by text if you've opted into the PIN by text service. Follow our step by step guide below on how to do so, or watch our video guide.   Step by step…

How do I activate Mastercard® SecureCode?

Activating Mastercard SecureCode takes just a couple of minutes. Find out how to activate it below, or watch our video guide.   Step by step guide 1. Go to the Mastercard SecureCode registration page and select …

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