Security

From staying safe when you’re shopping online, to what to do when you don’t recognise a transaction, we’ll explain all you need to know here.

What is Mastercard® SecureCode™?

To make online shopping as safe as we can for you, you’ll need to register your card with the Mastercard SecureCode™ programme. Mastercard SecureCode™ protects you against unauthorised use of your card, …

Do I have to set up Mastercard® SecureCode™?

You do need to set it up if you want to use your card to buy online, yes. SecureCode™ is for your protection when shopping online and reduces the risk of you falling victim to fraud. If you don’t register, you may…

How do I know if SecureCode™ is set up on my account?

Mastercard® SecureCode™ protects you against unauthorised use of your card, reducing the risk of you falling victim to fraud. You’ll have had to set this up yourself, so you should know if it’s ready to g…

How do I stop SecureCode™ from blocking?

To make online shopping as safe as we can for you, you’ll need to register your card with the Mastercard® SecureCode™ programme. It protects you against unauthorised use of your card, reducing the risk of you fa…

My SecureCode™ is blocked. How do I unblock it?

Mastercard® SecureCode™ protects you against unauthorised use of your card, reducing the risk of you falling victim to fraud. If you've blocked it by entering the details incorrectly three times, then just give …

Is my money protected?

Yes, your money is well protected. We are an Authorised Electronic Money Institution, authorised and regulated by the FCA. We’re permitted to process payments and provide the account service to you. The main difference i…

I’ve received an email from you, but I’m not sure it’s real?

To check if an email we send you is real, look out for the following signs. At the top we will always quote your account number with the last four digits starred out – e.g. 1234****. We’ll also always address yo…

How can I report fraud on my account?

You can have fraud on your account in various ways. If you believe your card has been compromised, the first thing to do is block it immediately using Online Account Management. Here’s how to do it: Log into Online Acc…

How can I deal with an unauthorised transaction?

An unauthorised transaction can occur in various ways. If the transaction is on your card, the first thing to do is to block your card immediately via Online Account Management. Block your card Here’s how to do it. L…

How do I block a fraudulent transaction?

If we spot a transaction that we suspect is fraudulent, we’ll text you to ask whether it’s you making the transaction before allowing it to go ahead. You can simply reply with ‘Yes’ or ‘No’.…

I don't recognise a transaction, what shall I do?

If you don’t recognise a transaction, the safest thing to do is to block your card through Online Account Management, which will make sure that if your account security has been compromised, no further withdrawals ca…

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