How do I get emergency cash?

If your card is lost or stolen, you can arrange to withdraw up to £200 emergency cash from PayPoint.

You can request emergency cash using online banking or the app. To do this:

  • Go to the 'card' section.
  • Select ‘withdraw from Paypoint’- You’ll only see this option if you’ve reported your card lost or stolen.
  • Enter the amount you’d like to withdraw and press ‘request emergency cash’.
  • Confirm the amount, then hit ‘send text message’.
  • We’ll then send you a text which you can use to generate a barcode.
  • Show this barcode to the staff at PayPoint to withdraw your cash.

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