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thinkmoney Online Account Management:

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Paying In and Withdrawing

Find out everything from how to pay a cheque into your Personal Account, to how to receive payments from overseas. When it comes to paying in and withdrawing from your account, this section’s got you covered.

How can I pay cash into my account?

You can head into any branch of the Post Office® – there are over 11,000 of them across the UK, so there should be one that’s handy! Paying in at the Post Office® Once you’re there, just go to the c…

How can I pay cheques into my account?

To pay cheques into your account, just pop into any Post Office® branch. There are over 11,000 locations across the UK, so there should be one that’s handy for you. Just take your cheque to the cashier and ask for a …

Can I post you cheques?

Yes, you can post us a cheque to: Think Money Ltd PO BOX 255, Rotherham S98 1QR Just put your account number and sort code on the back of the cheque. It will take 7 business days for the funds to clear and be available in …

Can I pay in cheques or cash at the Post Office®?

You can pay in cash at any branch of the Post Office®. You’ll just need to take your card with you and the cash will be paid in instantly. How much can I pay in? The maximum amount that you can deposit at a branch o…

Can I withdraw cash at the Post Office?

Yes, you can. Just visit your local Post Office® with your card and you can withdraw a minimum of £0.01 and a maximum of £500 per calendar day. If you’d like to withdraw more than £500, please give …

Can I pay cheques in at the Post Office?

Yes, you can pay in cheques at any Post Office® branch. There are over 11,000 locations across the UK, so there should be one that’s convenient for you. Just take your cheque to the cashier and ask for a yellow payin…

I haven’t got access to my card, can I still pay money in?

Yes, if you’ve lost your card, or if it’s been stolen or damaged, you just need to pop to the Post Office® with a special barcode, which you can get here. Just fill out our simple request form, generate your ba…

Where’s my nearest Post Office®?

There are over 11,000 branches across the UK, including Northern Ireland and the Isle of Man. Find your nearest one here.

What are Faster Payments?

A Faster Payment is an electronic transfer, which was introduced to speed up the transfer of funds between accounts in the UK. With thinkmoney, you can receive Faster Payments into your account, as well as sending them. Recei…

How do I get Faster Payments paid into my account?

Receiving a Faster Payment into your account is easy. You’ll just need to give the person sending you the payment your: account number, which is on the front of your thinkmoney card sort code Our two sort codes are…

How do I send Faster Payments?

You’ll just need the account number and sort code of the person you want to pay – whether it’s your friend, family member or a company. You can then go into Online Account Management and set up a Faster Pay…

How long do Faster Payments take?

Whether you’re sending a Faster Payment or receiving one, the money should be transferred almost instantly. In some instances it can take up to 2 hours. You can make Faster Payments 24/7, 365 days a year.

How do I reclaim a Faster Payment sent to the wrong person?

Once you’ve made a Faster Payment it can’t be stopped. That’s why it is really important to double check you’ve entered the correct details before sending a payment. If you have sent a payment to the wr…

How do I stop a Faster Payment?

Once you’ve made a Faster Payment it can’t be stopped. That’s why it is really important to double check you’ve entered the correct details before sending a payment. If you have made the payment in erro…

What’s a BACS Payment?

BACS is an electronic system that makes payments directly from one bank account to another. They’re mainly used to pay benefits or wages into your account. We process BACS overnight so that the credits are in your accoun…

Why does money sometimes get transferred back from my card into my account?

When you set up your budgeting with us, you tell us how much you expect each bill to be. We then hold that amount back in your account to cover that bill, and transfer the rest to your card. But in some cases the bill may turn…

Where can I withdraw cash?

There are many places you can withdraw cash: any ATM displaying the MasterCard® Acceptance Mark, whether in the UK or abroad. Providing you have sufficient funds in your Card Account, you can withdraw up to £4…

How do I get cashback?

All you need to do is ask for cashback in participating retailers. Just look out for the MasterCard® Acceptance Mark. Please be aware that cashback is limited to £50 per transaction.

How do I get incomes paid into my account?

You just need to give the person or organisation paying you (for example, your employer or the DWP) your: account number, which is on the bottom right hand corner of your card sort code Our two sort codes are 16-20-15 or…

How do I know when an income has been paid into my account?

Each time an income is paid into you account, we’ll text you to let you know. You can also log into Online Account Management  or the thinkmoney App to check on your balances.

How do I know when a Direct Debit has been set up?

You need to tell us if you set up a new Direct Debit so we can make sure it's budgeted for.  Once you've set up the mandate with the company you’ll be paying – you can usually either do this online, or give th…

A retailer has given me a refund, how long will it take to go onto my card?

This really depends on the business that’s refunding you and the timescale is out of our control. We’ll credit the refund as soon as we receive it, but it can take 5 working days (in some cases more) to arrive.

How do I make a payment to an overseas recipient?

Making a payment to an overseas recipient is easy. You’ll need to ask the person you're paying for the following details, which they can get from whoever they bank with. Payee Name The person the funds …

How do I receive a payment from somebody overseas?

It’s really easy to receive money into your thinkmoney Personal Account from abroad. Just give the sender the details below and the money will be sent from their bank and deposited into your account, safely and securely. …

How do I withdraw emergency cash?

If your card is lost or stolen, don’t worry, you can arrange to collect up to £200 emergency cash from a PayPoint retailer.  To order your emergency cash: Log into your Online Account Management and click o…

Why Does It Take So Long For A Cheque To Clear

There’s a 2-4-6 timescale when it comes to cheques – the Cheque and Credit Clearing Company (CCC) set a maximum time limit of two, four or six working days for each stage after you pay your cheque in. Certain banks…

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