What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
What is thinkmoney secure connection?
How does thinkmoney secure connection work?
If you want a payment service provider to have access to your account and information, they will need to connect to us securely via thinkmoney secure connection.
You’ll receive a notification asking you to view a summary of the request and to confirm that it was really you who made it.
Once you’ve confirmed everything, we’ll provide access and share information with the third party. This usually lasts for 90 days but you can remove their consent at any time in the app.
How do I set up thinkmoney secure connection?
- Go to the ‘more’ section of the app/online banking.
- Press ‘app settings’ then ‘thinkmoney secure connection’
- Use the toggle to enable thinkmoney secure connection
- Enter your passcode
- You’ll see your unique ID on the next screen (make a note of it – you’ll need it when you want to provide access to third parties)
I don’t recognise a thinkmoney secure connection request, what should I do?
Look carefully at the details of the request. If you don’t remember agreeing to provide access to your account or share information with the third party named on the request, press ‘I’ve changed my mind’.
This will temporarily block your online banking and the app to keep your account secure. You’ll still be able to use your card while your online account is blocked.
Call us on 0161 779 5000 to unblock your account. If we’re closed, we’ll call you when we’re open.
Is my money protected if I pay by thinkmoney secure connection?
If you use pay by bank for online purchases using thinkmoney secure connection rather than with your card, you might find it more difficult to get your money back if something goes wrong.
That’s because card payments are protected by Chargeback (where we try to claim money back from the merchant’s bank account if there’s a problem). Payments using thinkmoney secure connection work in a similar way to faster payments so they’re not protected by Chargeback.
What does ‘TPP payment to…’ on my transactions mean?
‘TPP payment to company name’ on your transactions means a payment you made by thinkmoney secure connection.