What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
What is Mastercard® Identity Check?
Mastercard® Identity Check is an extra security step to help protect you against unauthorised use of your card when shopping online.
How does Mastercard Identity Check work?
When you’re shopping online, we might send you a one time passcode to prove your identity and complete the transaction. You’ll get this by text or email (you can choose which when you make your purchase).
You then need to enter your OTP on the webpage to confirm that it’s really you making the purchase. If you've entered your passcode correctly then the transaction will go through.
We’ll send OTPs to the contact details on your account, so please let us know if any of your details change.
Do I need to register my card for Mastercard Identity Check?
All cards are automatically registered for Mastercard Identity Check.
How much does it cost to use Mastercard Identity Check?
Mastercard Identity Check is here to protect you from online fraud, so it’s completely free to use.
How do I know which retailers use Mastercard Identity Check?
All participating retailers will have the Mastercard Identity Check logo on their website.
Alternatively, you'll know if a retailer uses Mastercard Identity Check if you're asked to enter a One Time Passcode (OTP) when trying to make a purchase online.