As you know, later this year we are going to be bringing you a new, even better thinkmoney.
As part of the changes, and in response to your feedback, we are improving the way that we charge your thinkmoney account fee.
At present, your thinkmoney account fee is taken from the first of your incomes each month that moves to your card. This means that the fee can sometimes be taken from different incomes and at different times each month – for example from cash you have paid into your account for a specific reason.
In future, we’ll collect it on the same date each month. You won’t be able to change the date of your fee, but we will budget money in your salaries account to ensure that it is covered.
Did you know?
One of the other improvements we are making is to make your monthly statements easier to read and understand.
The new statement will be thinkmoney branded and will include both your account and card transactions. By default we will send you your statement in the post, but if you prefer you can opt to have it emailed directly to your Online Account Management inbox instead.
With this change you’ll no longer receive statements from RBS.
We’ll be in touch nearer the time to let you know when the changes will take effect and to let you know your fee date.