News Article

Don't be fooled on April Fool's Day

Published 1 April 2017 by

It's April Fool's Day – the one day a year where you can play a prank on whoever you want. You might be thinking about swapping the sugar for salt in your kitchen or putting tape over the laser on your colleague's mouse.

But it's not only this one day a year when you need to make sure you're not falling for a trick. You could fall for a fraudster's scam or cheat yourself out of compensation by not knowing your consumer rights. To make sure you're not a fool this April Fool's Day, we're taking you through the basics.

Common scams

Fraudsters are constantly coming up with new ideas of how to scam their victims. To make sure you're clued up, familiarise yourself with these common scams. 

Supermarket voucher scam: A new voucher scam is going around on social media and email. It sees fraudsters try to trick users into thinking they can save money on a supermarket shop by offering a £65 Aldi voucher. Find out how to spot an Aldi voucher scam.

Tax return scam: Fraudsters are contacting victims claiming to be from HMRC. They tell them that they owe an outstanding debt and ask for payment in iTunes gift card voucher codes. You can find out more about the HMRC and iTunes gift card scam.

Nuisance phone call scam: This scam involves fraudsters calling you from a local phone number. Once they tell you the company they supposedly work for, they ask 'Can you hear me?'. They then record your response and if you answer 'yes', edit it to make it seem as though you've signed a verbal contract.

You can read more about the 'can you hear me phone scam' in our blog.

Know your rights

You have certain rights to protect yourself against purchases you make in-store and online. Find out what they are below.

• Under the Consumer Rights Act, the maximum amount of time you should wait for a delivery is 30 days. This applies to both online and in-store. After this period, you have a right to cancel if you've been waiting too long for a delivery – or receive a full refund.

• Under the Consumer Contract Regulations, you have a right to cancel an online order as soon as you place it or from 14 days after you receive it.

• You can claim under Section 75 of the Consumer Credit Act if something goes wrong with any purchases you make using your credit card between the value of £100 and £30,000.

• The chargeback scheme can help you get your money back from your bank or building society (or alternative provider like thinkmoney) if something goes wrong with a purchase you made on your debit card. Find out about your chargeback rights in our blog.

Bought a faulty whoopee cushion this April Fool's Day? Find out how long you have to return an item to a retailer.

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