Skip to main content

Looking to save on your household bills? Why not see if you could be getting a better deal on your landline or broadband? We know – changing your telecoms provider can be a major hassle. You have to ring up your current provider, write down codes and get in touch with the company you want to switch to, and that’s not even if you’re trying to move your internet and landline separately.

Well, all that’s changed now, thanks to new rules from Ofcom making it easier to switch your phone and broadband supplier. The companies now have to do all the leg work for you, meaning you don’t have to be put off by complicated switching processes anymore. Let’s see how you could be getting a better deal.

Ofcom rules

The Ofcom system came into play on 20th June and it’s for all providers that use the Openreach telecoms network. This includes companies like BT, Sky, Plusnet and TalkTalk – and as there are 200 suppliers in the network, you’ll probably be able to benefit. The only thing to watch out for is if your internet is supplied by Virgin, as they run their own cable network so the new rules won’t make a difference to you.

Under the new ‘one touch’ switching process, you’ll just have to get in touch with the new supplier and let them know you’re looking to move your phone and broadband to them. The new telecoms provider will have to get in touch with your old supplier to tell them and they’ll handle the whole switching process, meaning less stress for you!

How it works

You’ll be kept in the loop the whole time during the switching process, so you should get written confirmation from your old and new suppliers. Your old supplier should also tell you about any services you’re receiving which will be affected by the switch, as well as any early termination charges and the date when the move should be complete.

If you decide you want to cancel the switch, you’ll be given a 14-day cooling-off period to do this. The whole process should take one to two weeks. This isn’t any faster than the current switch time, but Ofcom says it should be easier for consumers.

Finding a deal

Hopefully, these new rules will mean that it will be easier to take advantage of great internet and landline deals, and it might even encourage providers to offer more competitive rates. If you’re looking to switch providers and get a better deal, your best bet is to check out a comparison site.

Have a look on uSwitch or another price comparison website for phone and broadband deals that might be suitable for you. If you currently pay for your landline separately from the internet, you could save by getting a cheaper bundle deal. Once you’ve found the deal for you, it’s just a case of getting in touch with the new provider – and they should be able to take it from there!

Legal Information