Our upgrade is underway

Thank you for your patience. We are pleased to say that our upgrade is now complete. Our Online, App, text and automated services are now being restored and our Money Managers are now able to take your calls.

If you are expecting a Faster Payment into your account today, we are currently processing these – as soon as it hits your account you will get a text as usual.

As part of the upgrade process on Thursday 17th from 8pm until Friday 18th at about 1pm the following services will be unavailable

Automated phone services

Text services, such as TEXT BAL

Online Account Management

iPhone and Android apps

The following services will not be affected

Your thinkmoney debit card will continue to work as usual during this time

Please complete any urgent transactions, check your balance etc before 8pm on Thursday as you won't be able to access your account again (apart from normal card use) until 1pm on Friday 18th.

To ensure that we have time to complete all the activity our Money Manager customer service phone line will also open slightly later on Friday - at 1pm.

Incomes

Faster Payments due into your account on the morning of Friday 18th will also be delayed and won't be available until 1pm.

Online Account Management and the App

If you login to Online Account Management or the App soon after our upgrade completes on Friday you'll find that although your balance is up to date, transactions before 18th November are not showing. We'll be loading some previous transactions back in and a full history of your transactions will be available from us on request.

New features

From Friday you will have access to the exciting new features we've told you about, including being able to transfer money to your card via the App or Online Account Management, and faster Faster Payments.

Legal Information

MONTHLY MANAGEMENT FEE PAYABLE. ONLY AVAILABLE TO UK RESIDENTS AGED 18 OR OVER FOR PERSONAL USE. PROOF OF IDENTITY WILL BE REQUIRED.

Calls may be recorded for training and quality purposes. Calls to 0161 numbers from mobiles and landlines are charged at local rate. Please check with your network provider for details on your call package.

Think Money Limited. Registered Office: Think Park, Mosley Road, Trafford Park, Manchester, M17 1FQ. Company Registration No. 5530040. Registered in England and Wales. Four star accreditation from the Fairbanking Foundation for the thinkmoney Managed Current Account.

Think Money Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register No. 900033) for the issuance of electronic money and provision of payment services. Think Money Limited is authorised and regulated by the Financial Conduct Authority for its consumer credit and insurance and mortgages mediation activities (Firm Reference No. 685963 register.fca.org.uk/)

The thinkmoney Prepaid Debit Mastercard^® is issued by Think Money Limited pursuant to licence by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.