News Article

Prepaid energy user? Make sure you’ve claimed your £12 credit

Published 12 February 2016 by

If you’re a prepayment energy customer, it usually means you’ll pay more for your gas and electricity tariffs than others – so it’s a welcome change to have some good news instead. You could be due a £12 rebate but there’s only a few weeks left to claim it.

The Government announced an electricity rebate for all energy customers back in 2013, as part of a wider plan to reduce the cost of household energy bills. Energy users could claim a total of £24 each, with the first £12 available to claim in winter 2014/15. The second and final £12 has been up for grabs this winter but make sure you don’t miss out – the final day for claiming is 28 February.

Why can I claim?

As we’ve explained, this rebate is part of a whole raft of measures designed to reduce the cost of energy bills, specifically green levies. The Government claimed the measures would reduce household energy bills by an average of £50 a year in 2014 and 2015. The £24 energy rebate was for all customers but those with standard energy meters had it applied to their bills automatically – it was only prepaid energy users who had to claim it manually.

According to figures from MoneySavingExpert, the Department of Energy and Climate Change (DECC) reports that around 1.3 million of the 4.5 million prepay energy customers still haven’t claimed the rebate yet. If you’ve not claimed it yet or you’re not sure if you’ve done this, you’ll need to be quick – you’ve only got until 28 February.

How can I claim?

If you’re a prepaid energy customer, you should have received a letter on 11 October 2015 to tell you about the energy rebate. This will have come with a voucher for £12 towards your energy bills – and if you put this in a drawer and forgot about it until now, you’re probably thinking it will be a huge process to claim.

It’s actually quite straightforward – you just have to take the voucher to a Post Office to redeem it and you’ll be able to transfer the £12 to your meter key or card immediately. As we’ve mentioned, the last date you’ll be able to redeem these vouchers is 28 February, so it’s a good idea to get this sorted sooner rather than later.

Don’t worry if your letter never turned up or if you’ve lost it. You can ring up your supplier to let them know about this and they should be able to see that you’ve not redeemed your voucher yet. They’ll send you out a new one but it’s likely that this will take a few days as it comes by post – so you should aim to get this done now.

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