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If you’ve been a thinkmoney customer for some time now, you should be familiar with the information displayed on your thinkmoney Prepaid Debit MasterCard®. You may have seen on the back of your card that it’s issued by Raphaels Bank, but you might not have been sure what this meant for your money. We work with Raphaels to provide you with the plastic that you use day in, day out – so let’s find out more about them.

Raphaels Bank

Raphaels Bank is one of Europe’s leading issuers of prepaid cards to firms like thinkmoney. Raphaels works with many service providers and issues over 6 million cards on their behalf. It is a principal member of both MasterCard and Visa and issues cards across Europe. The Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority – so customers can have every confidence in the service provided.

On a day-to-day basis, the fact that your thinkmoney Prepaid Debit MasterCard is issued by Raphaels should make no difference to you as a customer: you should never have to deal with Raphaels and what matters is, of course, that your card works.

Changes to your thinkmoney Prepaid Debit MasterCard®

If you’re a thinkmoney customer, you’ll probably now be aware of the Post Office changes coming into effect. These changes will mean that you’ll be able to pay in and withdraw cash using your thinkmoney prepaid Debit MasterCard at any one of the 11,000 Post Office branches across the UK. You’ll need a new thinkmoney Prepaid Debit MasterCard to be able to use your card at the Post Office, and we’re starting to send these out from 17th November onwards. Once you receive your new card, you’ll be able to start using it immediately – once you have activated it. The easiest way to do this is to text CARD and the last 4 digits of the long number across the middle of your new card to 81122 or 07866 200077 (e.g. CARD 1244) when you receive your new card. Remember to cut the old one up and dispose of it safely.

Your new thinkmoney Prepaid Debit MasterCard won’t look a lot different, although you’ll probably notice that it displays your account number instead of your thinkmoney reference. Over the next few months, we’re starting to phase out the use of reference numbers, so please remember to enter your account number when calling us or logging in.

Your PIN number and the long number on your card will remain the same, although the expiry date on the card and the three digit CVV code on the back will change.

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