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From September 2019, all banks and account providers will ask you to verify your identity more often. It’s all part of new rules called Strong Customer Authentication.

What is Strong Customer Authentication?

Strong Customer Authentication is an extra security step designed to protect you from fraud. As part of Strong Customer Authentication, you’ll get asked to prove that you’re you when you do things like:

• Shop online
• Log into online banking
• Send payments

Examples of Strong Customer Authentication

You’ll be asked for two different pieces of information to prove your identity. If you were logging into online banking your password would be the first piece of information, and a one time passcode would be the second.

If you’re buying something online you may need to verify your purchases using a one time passcode, your fingerprint or face recognition.

How will it affect me?

As part of these new rules, we’re making the following changes:

• You’ll be asked for one time passcodes more often when you sign in to online banking
• You’ll have to verify most online purchases using your fingerprint, face recognition or a one time passcode
• You’ll might get asked for your PIN more often in shops

You might not be asked to verify your identity every time, but it’s a good idea to keep your phone with you if you are.

What do I need to do?

  • Update your mobile number

We send one time passcodes by text message, so please log in to the app or online banking to check your details are up to date. You might not receive the one time passcode if we don’t have your current mobile number.

If you don’t have a mobile number you can still receive a passcode by email.

  • Set up Mastercard biometrics

Rather than getting a one time passcode for online card transactions, you can authorise them in the app using face recognition or your fingerprint.

Go to ‘Biometric settings’ in the ‘more’ section of the app to start using Mastercard biometrics.

If you’ve already done these two things, you’re all sorted. All you need to do is be aware that you could get asked to verify your identity more often than before.

Keep one time passcodes secret

One time passcodes can protect you from fraud so remember to keep them to yourself..

Don’t share one time passcodes with anyone, even if they claim to be from thinkmoney. We’ll never call you to ask for your one time passcode, so if someone does ask you it’s likely to be a scam.

If you get a one time passcode you weren’t expecting, please give us a call.

Outside of our opening times text BLOCK to 81122 or 07786200077 from the mobile number registered to your account. We will contact you the next working day to resolve the issue.

How will the thinkmoney app make SCA easier?

The app is linked to your device, which is linked to your account. So logging in to the app with face recognition, your fingerprint or your passcode proves that you’re you without needing extra verification.

Once you’re in the app, you can:

  • Enable Mastercard biometrics to speed up authorising payments
  • View your statements and other important documents
  • Check your balance and transactions on-the-go

Get the app:

For iOS devices:

For Android devices:

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