Our customers shape everything we do
Listening is part of the way we do things here. Good or bad, your feedback influences every decision we make, and helps us make our products better for everyone. And it’s always nice to know when we get it right:
See what our customers think of us...
"I’ve only just become a customer"
I’ve only just become a customer and so far customer service has been amazing. Love the fact that my bills money is automatically put to one side so I’ll never be over drawn and I have the peace of mind that my bills will always be covered.
"Friendly, straightforward, helpful"
Friendly, straightforward, helpful and a real breath of fresh air! A pleasure to deal with, I would highly recommend thinkmoney.
"Really good service"
Really good service for those with low credit or those who just find it hard to get a current account- no complaints on my end as I managed to set up an account quickly.
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Don't keep those great ideas to yourself
The thinkmoney Current Account is designed around you, so if you've got somthing to tell us, we want to hear it.
Your feedback inspires us to deliver the best possible service and to keep improving your banking experience. We really couldnt do it without you.
So go on, leave us a review.
Open your account
Choose the stress free way to pay your bills on time. Open a thinkmoney Current Account and we’ll take care of everything for you.
- Help with budgeting
- No fees for bounced direct debits or unarranged overdrafts
- Personal service from our UK-based team
- Your credit score could go up
To get started, you need to be:
- Aged 18 or over
- A UK resident
What you'll pay each month
£10 per month
The thinkmoney Current Account was awarded 4 out of 5 stars by the Fairbanking Foundation because it has many features to help customers manage their money better
You can get a thinkmoney Current Account if you’re over 18 and a UK resident – it’s as simple as that. It doesn’t matter if you’ve had bad credit in the past or you have no credit history as we don’t carry out a credit check when you apply for your account. All we need to do is verify that you are who you say you are and you can open an account online.
The Financial Conduct Authority requires us to publish information about our personal current accounts. For more information about this click here.
These documents inform you about the fees for using the main services linked to the payment account. It will help you to compare these fees with those of other accounts. Fees may also apply for using services linked to the account which are not listed here. Full information is available in our terms and conditions. A glossary of the terms used in this document is available free of charge.
For information about accounts opened before 7th November click here.
For information about accounts opened after 7th November click here.
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.
- The service is free to use and you can choose and agree your switch date with us.
- We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
- If you have money in your old account, we will transfer it to your new account on your switch date.
- We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
- If there are any issues in making the switch, we will contact you before your switch date.
- If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
For more information read more at www.currentaccountswitch.co.uk
You can apply for the credit facility three months after you’ve paid your first income into your thinkmoney Current Account. This means you could access a credit facility up to £400. We’ll need to carry out some affordability checks and then you’ll be able to apply for and access the credit facility through Online Account Management, subject to eligibility.
The money you hold in your thinkmoney Current Account is not protected under the Financial Services Compensation Scheme (FSCS). As thinkmoney is authorised and regulated by the FCA as an e-Money Institution, your money is protected and, unlike the FSCS, this protection is not limited to a certain amount. This means that your money is held separately and securely and, if something were to happen to thinkmoney, you would always receive it back.
Yes, there is an option in the online form to open a joint account. Joint accounts cost £15 per month.