Payments and withdrawals

How do I switch to thinkmoney?

Current Account Switch Service

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

How to get your ID upload right

What is the Current Account Plus?

How do I upgrade to the Plus Account?

What are HAPI benefits?

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?

Why your device needs to be secure

Can you help customers with visual impairments?

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I withdraw cash in the UK?

What's a Faster Payment?

Making contactless payments

International payments: How do I receive money from outside the UK?

Can I use Apple and Google Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

Transport for London contactless payments

About contactless cards

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

What is a One-Time Passcode?

I don't recognise a transaction, what should I do?

Is my money protected?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

What is thinkmoney secure connection?

Can I use cryptocurrency on my account?

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

What is my sort code?

How do I make a complaint

Payments and withdrawals (11)

Can I pay in cash and cheques at the Post Office?

You can pay cash and cheques into your account at any branch of the Post Office. You can also post us cheques.

How do I pay cheques into my account?

To pay in a cheque, visit the Post Office and ask for a yellow thinkmoney envelope. You can also post cheques to us and we'll pay them in.

Where can I withdraw cash in the UK?

You can withdraw cash at cash machines, at the Post Office, and by requesting cashback from a retailer.

What's a Faster Payment?

Faster Payments are electronic transfers designed to speed up sending money within the UK.

Making contactless payments

Contactless payments make it faster to buy goods in a shop. They can be used for transactions of up to £100. You'll have to enter your PIN for larger purchases.

International payments: How do I receive money from outside the UK?

If someone is sending you money from abroad, you'll need your SWIFT, IBAN, and the right payment reference.

Can I use Apple and Google Pay?

We'll be launching Apple Pay and Google Pay in the near future!

Why is my money held when a transaction has failed?

When transactions fail, the money is taken off your balance but it won't be claimed by the merchant.

How long will it take for a refund to go back on my card?

The timescales for refunds are decided by retailers. Unfortunately we can't control when it will be available on your card.

Transport for London contactless payments

You can use your thinkmoney debit card to pay for journeys on buses and the London Underground.

About contactless cards

Contactless speeds up paying for your shopping. All you need to do is tap your card on the device. You can use contactless for payments of up to £100.