How do I set up Direct Debits and standing orders?

You can set up, amend, and cancel Direct Debits and standing orders anytime, anywhere using the thinkmoney app. If you don’t have the app, you can also do so via online banking.

How do I set up Direct Debits?

To pay bills by Direct Debit you can do so via the app. All you need to do is:

  • Log in to the app
  • Head to the ‘budgeting’ section
  • Click ‘payments’, then ‘Add new Direct Debit’
  • Fill in the details; company name, category, payment type, payment frequency, payment day, start day, and amount
  • Confirm to complete

When setting up a Direct Debit, you will also need to be aware of the deadlines that they need to be set up by:

App/Online banking11:00 pm the day before the payment is due.
PhoneBy close of business on the last working day before the payment is due.
TextTwo hours before close of business on the last working day before the payment is due.

How do I set up a standing order?

To make payments by standing order you will need to provide the following details:

  • The amount you will be paying
  • Details of the account you will be paying into, such as account number, sort code, and account name
  • The start date
  • How often the payment will be made

How do I know when a Direct Debit has been set up?

When you have set up your Direct Debit, it will appear in the budgeting section on the app. It will appear alongside the rest of your bills so you can see what needs to be paid each month.

How do I get a refund on a Direct Debit paid in error?

If you’ve paid a Direct Debit by mistake, we’ll do everything we can to help you reclaim the money back for you.

Call us on 0161 779 5000 so we can look in to it.

How do I pay a Direct Debit that has bounced?

If a Direct Debit has ‘bounced’, it means there was not enough money in your bills account to pay the bill. If this happens, you will need to contact whoever you’re paying to rearrange the payment.

For more information and to understand the difference between the two types of payments, you can check out our guide on how to manage Direct Debits and standing orders.