How do I set up Direct Debits and standing orders?

You can set up, amend and cancel Direct Debits and standing orders using online banking or the app.

How do I set up Direct Debits with suppliers?

To pay bills by Direct Debit, you need to give your account number and sort code to the company you want to pay.

How do I know when a Direct Debit has been set up?

Once you’ve set up the Direct Debit with the company, tell us about it in the app or online banking so we can keep money aside to cover it.

We need to know:

  • How much you’ll be paying
  • When you’ll be paying it
  • How often you'll be paying it

We’ll text you to let you know that we’re budgeting for it. If you don’t let us know about a new Direct Debit, the money will still be taken from your account, but we won’t have budgeted for it, so you may find yourself short for other bills or commitments.

What’s the difference between a standing order and Direct Debit?

Standing Orders

A standing order is a set regular payment you set up yourself to pay other people, organisations, or (for example) to your savings account. You can specify how much you want to pay, the payment date and how often.

Direct Debits

A Direct Debit gives a company or organisation authorisation to collect varying payments from your account when they’re due – they have to give you advanced notice of the amount and date of collection.


Here are the timescales you'll need if you wish to set up, amend or cancel a standing order or Direct Debit:

  • Online banking/app: By 11:00pm the day before the payment is due to be paid.
  • Phone: By close of business on the business day before the payment is due to be paid.
  • Text: Two hours before close of business on the business day before the payment is due to be paid.

How do I reclaim a Direct Debit paid in error?

If you’ve paid a Direct Debit in error, we’ll do everything we can to help you reclaim it.

Call us on 0161 779 5000 so we can look in to it.

How do I pay a bounced/unpaid Direct Debit?

If we are refusing a payment due to lack of funds (for example if a Direct Debit bounces), or if it is unpaid, contact whoever you’re paying to rearrange the payment.

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