Opening an account
Opening an account
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
Contactless security
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Can I use cryptocurrency on my account?
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
International payments: How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
Opening an account (9)
What are the thinkmoney Current Account fees?
Your monthly account fee covers the cost of maintaining your account. Find out more about your account fee and the other fees we could charge.
Can I apply for an account if I've got bad credit?
You can open a thinkmoney Current Account if you've got bad credit, limited credit history, or you've just arrived in the UK.
I need to send ID to open an account. What ID can I send?
Find out what ID you need to open an account. If we need to see ID as part of your application, you'll be told when you finish the form.
How do I upload my ID?
Upload your ID to complete your application and get your card. These instructions show you how to use the ID upload service.
What if I can't or don't want to upload my ID?
Not everyone can use our ID upload service. Find out what to do if you're having problems uploading ID. You might have to post your ID to us instead.
What if I don't have any of the documents you accept?
If you don't have a driving licence or passport, you can usually get alternative documents pretty easily.
4 steps to set up your account
To make the most of your account, you need to move your income and Direct Debits to your thinkmoney account and register for online banking and the app.