Opening an account

How do I switch to thinkmoney?

Current Account Switch Service

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

How to get your ID upload right

What is the Current Account Plus?

How do I upgrade to the Plus Account?

What are HAPI benefits?

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?

Why your device needs to be secure

Can you help customers with visual impairments?

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I withdraw cash in the UK?

What's a Faster Payment?

Making contactless payments

International payments: How do I receive money from outside the UK?

Can I use Apple and Google Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

Transport for London contactless payments

About contactless cards

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

What is a One-Time Passcode?

I don't recognise a transaction, what should I do?

Is my money protected?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

What is thinkmoney secure connection?

Can I use cryptocurrency on my account?

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

What is my sort code?

How do I make a complaint

Opening an account (7)

What are the thinkmoney Current Account fees?

Your monthly account fee covers the cost of maintaining your account. Find out more about your account fee and the other fees we could charge.

Can I apply for an account if I've got bad credit?

You can open a thinkmoney Current Account if you've got bad credit, limited credit history, or you've just arrived in the UK.

I need to send ID to open an account. What ID can I send?

Find out what ID you need to open an account. If we need to see ID as part of your application, you'll be told when you finish the form.

How do I upload my ID?

Upload your ID to complete your application and get your card. These instructions show you how to use the ID upload service.

What if I can't or don't want to upload my ID?

Not everyone can use our ID upload service. Find out what to do if you're having problems uploading ID. You might have to post your ID to us instead.

What if I don't have any of the documents you accept?

If you don't have a driving licence or passport, you can usually get alternative documents pretty easily.

How to get your ID upload right

Hints and tips to make sure your ID is accepted straight away. If you upload your ID, make sure your image is clear, easy to read and good quality.