How to get your ID upload right

We can only accept images of your ID which meet the criteria below. To save time and get your card as soon as possible, follow these guidelines to take acceptable photos of your ID.

Passports

Please make sure:

  • Your name, date of birth, photo and passport number are clearly visible.
  • Your passport is within its expiry date.
  • Your passport is flat.
  • There is no glare on the image.
  • The full photo page is visible and no details are covered.

Driving licences

Please make sure:

  • The address on your licence is the same as the address you gave on your application.
  • Your driving licence is within its expiry date.
  • The details on the front and back of your licence are clearly visible.
  • There is no glare on the image.
  • The full card is visible and no details are covered.

Letters

Please make sure:

  • The address on your letter is the same as the address you gave on your application.
  • You’ve taken the letter out of the envelope.
  • Your name and address are clearly visible.
  • The date on the letter is clearly visible.
  • The letter is laid flat, not folded up, crinkled or ripped.
  • The full page is visible and no details are covered.

What quality should the image be?

Please make sure:

  • Your images should be good quality and are bright, clear and easy to read.

  • No larger than 5MB in size.

If the image quality is poor, or we can’t read important details like your name and address, we may ask you to upload your ID again.