What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
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What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
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Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
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What to do when someone passes away
We understand that it’s a difficult time when someone close to you passes away. Dealing with practical matters may seem overwhelming, which is why we’ve made it simple and straightforward for you to notify us.
Read our guide to what to do when someone passes away for more information.
What you need to do
Please notify us as soon as possible. You can contact us by phone, email or post.
0161 871 4874
Bereavement Services Team, Think Park, Mosley Road, Trafford Park, Manchester, M17 1FQ
What happens to joint accounts when one person dies?
When somebody dies, an 'administrator' or 'executor' will ensure their possessions and their money are distributed according to their wishes. The exception to this is money held in joint accounts.
When one person dies, money in joint accounts transfers directly to the surviving person named on the joint bank account.
What you need to do with your joint account
We try to make sorting out joint accounts when one person dies as smooth and easy as possible. We just need to see the death certificate and we’ll transfer the joint account into the surviving account holder's name.