What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Current Account Switch Service
Can I switch my current account?
Yes, you can use the service to switch account from and to any of the participating banks and building societies.
Who provides the guarantee?
As a participant of the Current Account Switch Service, we guarantee your switching process. Pay.UK, the people behind Direct Debits and Direct Credits in the UK, manage and oversee the service.
Are account opening and account switching all part of the same process?
Account opening and account switching are separate processes. We have to carry out ‘know your customer’ security checks as part of our account opening process. Once these are complete to our satisfaction, you can choose and agree the switch date.
When does the switch begin?
Once you have applied for and opened your new account, you can choose the switch date to suit you. The date of your switch must be at least seven working days from this point.
Do I have to close my old account?
Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account. If you want to, you can switch and keep your old account open, but you won’t be able to use the Current Account Switch Service.
What happens to payments that people send to my old account?
All incoming and outgoing payments will be automatically redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed. If you do not want your new details to be given to someone who sends a one-off payment, contact us.
When will the money in my old account be transferred to my new account?
You will be able to access the funds in your old account up to and until your switch date, when they will be transferred to your new account.
If the switch is delayed for any reason, can I still use my new account?
Yes, if the new account is open and you have money in it (or an overdraft agreed) then you can use it.
What if I change my mind?
You can cancel your switch up to seven working days before your switch date. After that, only certain elements can be cancelled. We will guide you through this process if you decide to cancel your switch.
What happens if there is a mistake or unnecessary delay in the switching process?
In the unlikely event that there are any issues in starting the switch, we will inform you before your switch date. If anything goes wrong, we will ensure that any charges or interest incurred on your old and/or new account as a result of the error will be refunded. It is for us to decide whether you receive compensation above and beyond the refund.
Will switching my current account affect my credit rating?
No, providing you repay any outstanding overdraft on your previous account as required by your old bank or building society. If there are any problems with payments as part of the switching process, we will correct them and ensure your credit rating is not affected.
My switch is not going as promised. Who do I contact?
If there’s a problem with your switch you should contact us.
My Direct Debit hasn’t moved across after I’ve switched. What do I do?
If you’re missing a Direct Debit and your switch is complete, contact us. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded.