What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
How do I report a lost, stolen or damaged card?
Lock it straight away using online banking or the app. Your card can’t be used while locked, so your money is safe if someone’s got their hands on your card.
How to lock your card:
- Go to the ‘card’ section
- Find ‘Lock card’
- Move the toggle to the right to lock your card
A padlock will appear over the image of your card to confirm that it’s locked. If you’ve looked for it and you find it, unlock your card to start using it again.
How do I order a new card?
If your card was stolen, you’ve looked everywhere and you can’t find it, or it’s damaged and you can’t use it, give us a call to order a replacement.
Call us straight from the app or dial 0161 779 5000.
Good to know:
- If you lose your card or it gets damaged, we might charge you £1 for a replacement
- You can withdraw emergency cash from Paypoint while you’re waiting for your new card