What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
Can you help customers with visual impairments?
Yes, we offer a number of aids to help visually impaired customers.
All of our correspondence is available in:
- Large print
To request either of these services, give us a call on 0161 779 5000 and we'll be happy to help. While you're on the phone, let us know if there's else we can do to make your banking experience easier.
You can also amend settings on your phone, tablet or computer to make it easier to use.
Find instructions for changing your settings on the AbilityNet website.