What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
Is my money protected?
Yes, your money is protected. We are an Authorised Electronic Money Institution, authorised and regulated by the FCA.
Your thinkmoney Current Account is not protected under the Financial Services Compensation Scheme (FSCS); however, as we're authorised and regulated by the FCA as an e-money institution, your money is protected. Furthermore, unlike the FSCS, this protection is not limited to a set amount.
This means that if something were to happen to thinkmoney, you would always receive your money back.
Is thinkmoney a bank?
We’re permitted to process payments and provide the account service to you. The main difference is that unlike banks, we are not allowed to use customers' money to invest in markets or in any other way.
Your money is held in a trust account dedicated to you, which is "ring fenced" and separate from any other money.
The thinkmoney card also uses the latest Chip and PIN technology, giving you heightened protection when shopping and making payments.
We also employ the latest security measures for fraud detection – helping to ensure your money is safe.
It’s also protected by the Mastercard Identity Check programme.