My card and PIN
My card and PIN
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
International payments: How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
My card and PIN (7)
How do I activate my card?
Activate your card online, on the app or by text before you use it. You need to activate your card to pay in money, withdraw cash, or make a debit card payment.
How do I unblock my PIN?
If you enter your PIN incorrectly too many times, it could get blocked. You can unblock it at a cash machine, or you might have to call us.
How do I get a PIN reminder?
You can request a PIN reminder using the app or online banking. You'll receive it by text or by post, depending on which method you chose when you signed up.
Where can I use my card?
You can use your card in shops, online and in cash machines. Pay at Pump machines and some LINK cash machines don't accept thinkmoney debit cards.
My card is about to expire, when will I get my new one?
We'll automatically send you a new card about two weeks before your current one expires. You need to activate your new card when it arrives.
How do I report a lost, stolen or damaged card?
If you lose your card, lock it using the app to prevent any unauthorised use. You can also cancel your card and order a new one.