My card and PIN
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
How to get your ID upload right
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple and Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Transport for London contactless payments
About contactless cards
My card and PIN (7)
How do I activate my card?
Activate your card online, on the app or by text before you use it. You need to activate your card to pay in money, withdraw cash, or make a debit card payment.
How do I unblock my PIN?
If you enter your PIN incorrectly too many times, it could get blocked. You can unblock it at a cash machine, or you might have to call us.
My card is about to expire, when will I get my new one?
We'll automatically send you a new card about two weeks before your current one expires. You need to activate your new card when it arrives.
How do I report a lost, stolen or damaged card?
If you lose your card, freeze it in the app to keep your account safe. You can also cancel your card and order a new one.