My card and PIN
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to upload ID to open an account. What ID can I use?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
How to get your ID upload right
Can I pay in cash at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
How do I use Apple Pay?
How do I use Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Transport for London contactless payments
About contactless cards
How to approve online payments?
My card and PIN (7)
How do I activate my card?
Activate your card in the app before you use it. You need to activate your card to pay in money, withdraw cash, or make a debit card payment.
How do I unblock my PIN?
If you enter your PIN incorrectly too many times, it could get blocked. You can unblock it at a cash machine, or you might have to call us.
My card is about to expire, when will I get my new one?
We'll automatically send you a new card about two weeks before your current one expires. You need to activate your new card when it arrives.