My card and PIN

My card and PIN

I've forgotten my login details, what can I do?

What can I use the app and online banking for?

How do I register for the app and online banking ?

Why your device needs to be secure

Get more from your account with the thinkmoney app

What’s changing with our text message service and why?

What is a One-Time Passcode?

What is Mastercard® Identity Check?

I don't recognise a transaction, what should I do?

Is my money protected?

How will PSD2 affect me?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

What is thinkmoney secure connection?

What is the Current Account Plus?

How do I upgrade to the Plus Account?

What are HAPI benefits?

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

How do I get paper statements?

I haven't used my account in a while, what have I missed?

What is my sort code?

How do I make a complaint

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

4 steps to set up your account

How to get your ID upload right

How to open an account via the app

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I make a cash withdrawal in pounds in the UK?

What's a Faster Payment?

Making contactless payments

International payments: How do I receive money from outside the UK?

Can I use Apple Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

How do I get emergency cash?

International payments: How do I send a payment to somebody overseas?

Transport for London contactless payments

About contactless cards

How do I switch to thinkmoney?

Current Account Switch Service

What are the different budgeting options?

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

Is there a joint thinkmoney account?

Can you help customers with visual impairments?

My card and PIN (7)

How do I activate my card?

Activate your card online, on the app or by text before you use it. You need to activate your card to pay in money, withdraw cash, or make a debit card payment.

How do I unblock my PIN?

If you enter your PIN incorrectly too many times, it could get blocked. You can unblock it at a cash machine, or you might have to call us.

How do I get a PIN reminder?

You can request a PIN reminder using the app or online banking. You'll receive it by text or by post, depending on which method you chose when you signed up.

Where can I use my card?

You can use your card in shops, online and in cash machines. Pay at Pump machines and some LINK cash machines don't accept thinkmoney debit cards.

My card is about to expire, when will I get my new one?

We'll automatically send you a new card about two weeks before your current one expires. You need to activate your new card when it arrives.

How do I report a lost, stolen or damaged card?

If you lose your card, lock it using the app to prevent any unauthorised use. You can also cancel your card and order a new one.

Can I use my card abroad?

Please tell us if you're planning to use your card abroad. You can use it in shops and cash machines all over the world.