What if I can't or don't want to upload my ID?

If you’re struggling to upload your ID, it might be because of one of the following reasons.

Non-UK Nationals

If you are not a UK citizen, we’ll need to see the original copy of your ID to check your identity.

We’ll send you a prepaid envelope which you can use to post your ID to us. If you have not received a prepaid envelope in the post automatically, call us on 0161 672 8910 (and select option one) to request one.

Please only post original documents to us, we can’t accept photocopies of your ID.

You can find a full list of documents we accept in our ID guide.

UK Nationals

If you don’t want to upload your ID, or you can’t access a camera or scanner, you can send us your ID by post instead.

We’ll send you a prepaid envelope which you can use to post your ID to us. Please call us on 0161 672 8910 (and select option one) to request one.

We can accept photocopies of your ID.

Technical Issues

If the online ID upload portal does not appear to be working, call us on 0161 672 8910 (and select option one) and we’ll advise you on what to do next.

I’ve received a letter asking me to post my ID, do I still need to upload it?

You don’t need to upload your ID if we have sent you a letter asking you to post it.

How to post your documents

  • Put your ID into the prepaid envelope and take it to your local Post Office.
  • Once we receive your documents, we'll review them and return them to you.
  • We'll then send out your thinkmoney prepaid debit Mastercard®. This should arrive within 3 – 5 days.

Your documents are in safe hands

Sending your ID to us is safe and secure. The prepaid envelope is insured up to £500, so you’re covered in case something goes wrong.

If you send us your passport, driving licence, EU ID card or birth certificate, we will return your documents to you within one working day via Royal Mail Special Delivery.

Any other documents will be returned to you via Royal Mail second class post.

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