What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Making contactless payments
Here is a step by step guide to making a contactless transaction
- Look for the contactless symbol on the card reader.
- Hold your contactless card against the card reader when prompted.
- Wait for the green light or the beep to confirm your payment has been processed.
- If funds are available and you haven’t reached a security limit your payment will be approved.
How will contactless payments show on my account?
Contactless transactions will show on your account and statements the same as a Chip & PIN payment would. You will see the date the transaction was made, the retailer and the value of the payment.
Can I use contactless abroad?
You can use your card anywhere that displays the contactless and Mastercard symbols.
Will any purchases be made without my knowledge if I walk past a card reader?
No, your card must be held 2-4 centimetres away from the card reader before it is able to deduct funds from your account. The retailer must also have entered an amount before the payment would process.
How long will contactless payments take to clear?
Contactless transactions will show on your account as soon as you make the payment. Some payments made with Transport for London may take a few days to show on your account.
Do all shops accept contactless payments?
Any shop that displays the contactless symbol will accept contactless payments. Most retailers will accept this type of payment as it's a popular service amongst shoppers.
If you're unsure whether a shop will accept contactless payments, simply ask a member of staff and they'll be able to help you.