Budgeting and bills
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Can I use cryptocurrency on my account?
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
International payments: How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Budgeting and bills (5)
What are the different budgeting options?
Your thinkmoney Current Account budgets for your bills. All you have to do is keep your income and payment information up to date in the app and online banking.
How do I get incomes paid into my account?
To get your income paid into your thinkmoney account, give your account number and sort code to your employer, benefits office or pension provider.
How do I set up Direct Debits and standing orders?
Use online banking or the app to tell us about your Direct Debits and standing orders.
How do I amend Direct Debits and standing orders?
If one of your payments change, update your details in the app or online banking so we can keep the right amount of money aside for your bills.