My account

My account (8)

How do I check my balance and transactions?

You can view your balance and transactions on the app, online banking or by calling us. Read more to find out how.

How do I update my personal details?

You can change your email address and phone number on the app or online banking, but you need to call us to update your name or address.

How do I close my account?

We're sorry you're thinking of leaving us. If you want to close your account, call us for a chat.

What to do when someone passes away

If someone close to you has passed away and they had a thinkmoney account, call us to talk through the next steps.

How do I get paper statements?

Your statements are available in the online banking and app. If you'd like to get paper statements too, you need to opt in.

I haven't used my account in a while, what have I missed?

Your thinkmoney account works best when you use it as your main account. It's not too late to come back and benefit from all your account features.

What is my sort code?

You can find your sort code on online banking, the app, on your card and on your statements.

How do I make a complaint

If you've been unhappy with any part of our service or products, we want to put it right. Find out how you can get in touch with us here.