My account
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
Contactless security
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
Can I use cryptocurrency on my account?
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
International payments: How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
My account (8)
How do I check my balance and transactions?
You can view your balance and transactions on the app, online banking or by calling us. Read more to find out how.
How do I update my personal details?
You can change your email address and phone number on the app or online banking, but you need to call us to update your name or address.
How do I close my account?
We're sorry you're thinking of leaving us. If you want to close your account, call us for a chat.
What to do when someone passes away
If someone close to you has passed away and they had a thinkmoney account, call us to talk through the next steps.
How do I get paper statements?
Your statements are available in the online banking and app. If you'd like to get paper statements too, you need to opt in.
I haven't used my account in a while, what have I missed?
Your thinkmoney account works best when you use it as your main account. It's not too late to come back and benefit from all your account features.