Security (7)

What is a One-Time Passcode?

One-Time Passcodes (OTP) are used to confirm your identity when you register for the app.

I don't recognise a transaction, what should I do?

If you see a transaction that you don't recognise, report it to us so we can investigate it and prevent further fraudulent use of your account.

Is my money protected?

Even though thinkmoney is not a bank, your money is protected as we are authorised and regulated by the Financial Conduct Authority.

How can I tell if an email is from you?

Emails from thinkmoney always include your first name, your account number with the last few digits starred out. We won't ask you for any security info.

Contactless security

Contactless is just as secure as any other way of paying for your shopping. Read more to find out what you can do to keep safe when using contactless.

How can I use fingerprint and facial recognition to pay online?

You can now approve online payments using fingerprint or facial recognition on your phone.

Can I use cryptocurrency on my account?

At the moment, you are restricted from buying cryptocurrency from your thinkmoney Current Account.