Security (10)

What is a One-Time Passcode?

One-Time Passcodes (OTP) are used to confirm that it's really you making a payment. We send you a random set of numbers to enter on the webpage.

What is Mastercard® Identity Check?

Mastercard® Identity Check is an extra security step to help protect you against unauthorised use of your card when shopping online.

I don't recognise a transaction, what should I do?

If you see a transaction that you don't recognise, report it to us so we can investigate it and prevent further fraudulent use of your account.

Is my money protected?

Even though thinkmoney is not a bank, your money is protected as we are authorised and regulated by the Financial Conduct Authority.

How will PSD2 affect me?

The EU Payment Services Directive is being introduced in 2019. This allows you to share banking information with other providers and view accounts in one place.

How can I tell if an email is from you?

Emails from thinkmoney always include your first name, your account number with the last few digits starred out. We won't ask you for any security info.

Contactless security

Contactless is just as secure as any other way of paying for your shopping. Read more to find out what you can do to keep safe when using contactless.

How can I use fingerprint and facial recognition to pay online?

You can now verify online payments using fingerprint or facial recognition on your phone. This process uses what’s known as ‘biometrics’.

What is thinkmoney secure connection?

thinkmoney secure connection is a secure way for payment service providers (that you have authorised) to access your thinkmoney current account for account information services or payment initiation services.

Can I use cryptocurrency on my account?

At the moment, you are restricted from buying cryptocurrency from your thinkmoney Current Account.