What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
How do I transfer money from my bills account to my card?
If you’ve got enough money available, you’ll get the option to ‘move money to your card’ when you’re in the ‘transfer money’ section of online banking and the app.
- Go to the ‘transfer money’ section
- Select ‘move money to your card’
- Enter the amount you want to move to your card (it must be equal to or less than the available balance in your bills account)
- Press ‘make transfer’ and you’re all done!
Why does money sometimes get transferred back from my card into my account?
When you set up your budgeting with us, you tell us how much you expect each bill to be. We then hold that amount back in your account to cover that bill and transfer the rest to your card.
But in some cases, the bill may turn out to be higher than expected. If possible, we will still pay the bill for you, but we may need to transfer some money back from your card to make up the difference.
Similarly, if the bill turns out to be less than expected we will transfer the difference to your card.