How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

How do I get paper statements?

I haven't used my account in a while, what have I missed?

What is my sort code?

How do I make a complaint

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

4 steps to set up your account

How to get your ID upload right

How to open an account via the app

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I make a cash withdrawal in pounds in the UK?

What's a Faster Payment?

Making contactless payments

How do I receive money from outside the UK?

Can I use Apple Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

How do I get emergency cash?

How do I send a payment to somebody overseas?

Transport for London contactless payments

About contactless cards

What is a One Time Passcode OTP?

What is Mastercard® Identity Check?

I don't recognise a transaction, what should I do?

Is my money protected?

How will PSD2 affect me?

How can I tell if an email is from you?

Contactless security

What is Mastercard® biometrics?

What is thinkmoney secure connection?

I've forgotten my login details, what can I do?

What can I use online banking and the app for?

How do I register for online banking and the app?

Why do I need a passcode on my device to download the thinkmoney app?

Get more from your account with the thinkmoney app

Making your life easier with text alerts

What are the different budgeting options?

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

Is there a joint thinkmoney account?

Can you help customers with visual impairments?