Switching to thinkmoney

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

What is my sort code?

How do I make a complaint

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?

Why your device needs to be secure

Get more from your account with the thinkmoney app

What’s changing with our text message service and why?

What is a One-Time Passcode?

What is Mastercard® Identity Check?

I don't recognise a transaction, what should I do?

Is my money protected?

How will PSD2 affect me?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

What is thinkmoney secure connection?

Can I use cryptocurrency on my account?

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I make a cash withdrawal in pounds in the UK?

What's a Faster Payment?

Making contactless payments

International payments: How do I receive money from outside the UK?

Can I use Apple Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

How do I get emergency cash?

International payments: How do I send a payment to somebody overseas?

Transport for London contactless payments

About contactless cards

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

4 steps to set up your account

How to get your ID upload right

How to open an account via the app

What is the Current Account Plus?

How do I upgrade to the Plus Account?

What are HAPI benefits?

What are the different budgeting options?

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

Can you help customers with visual impairments?