Help & Support
How do I switch to thinkmoney?
Current Account Switch Service
How do I activate my card?
How do I unblock my PIN?
How do I get a PIN reminder?
Can I apply for an account if I've got bad credit?
How do I upload my ID?
What is the Current Account Plus?
How do I upgrade to the Plus Account?
What are HAPI benefits?
I've forgotten my login details, what can I do?
What can I use the app for?
How do I register for the app?
Can you help customers with visual impairments?
Can I pay in cash and cheques at the Post Office?
What's a Faster Payment?
Making contactless payments
How do I get incomes paid into my account?
How do I set up Direct Debits and standing orders?
What is a One-Time Passcode?
I don't recognise a transaction, what should I do?
Is my money protected?
How do I check my balance and transactions?
How do I update my personal details?
What is my sort code?
Contact us for assistance.