How do I get a PIN reminder?

How do I get a PIN reminder?

If you forget your PIN, you can get a reminder by text or by post. Use online banking or the app to request it.

  • Go to the ‘card’ section
  • Select ‘PIN reminder’
  • Press ‘send PIN reminder’.

Your PIN will be sent by the method you chose when you signed up for the account.

Text message

You’ll get a text with instructions on how to get your PIN within a few minutes.


You’ll receive a letter with your PIN in three to five days.

How do I change my PIN?

You can change your PIN at any cash machine that offers PIN Services.

Here's how:

  • Put your card into the cash machine
  • Enter your current PIN or, if it’s a new account, the PIN we’ve sent to you
  • Select ‘PIN Services’ from the screen menu
  • Choose ‘Select a new PIN’
  • Change it to a PIN that’s memorable to you

Remember, don’t use an obvious PIN, like 1234 or your date of birth, as these can easily be guessed.

For more information, please see our online security guide.