What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
I've forgotten my login details, what can I do?
What can I use online banking and the app for?
How do I register for online banking and the app?
Why do I need a passcode on my device to download the thinkmoney app?
Get more from your account with the thinkmoney app
Making your life easier with text alerts
How can I tell if an email is from you?
To check if an email we send you is real, look out for the following signs.
- We'll quote your account number with the last four digits starred out – e.g. 1234.
- We’ll also always address you by your first name.
- We will never ask for your PIN or Passcode.
If in doubt
If you’re in doubt, don’t open the email, don’t click on links and don’t use any contact details in the email. This is because links can install malware or direct you to a spoof site to collect your details, whilst contact details can be fake and put you in touch with the fraudster.
Always visit websites independently or use the contact details on your statement or card.
You can also send emails that you suspect may be fake to [email protected]