How do I make a complaint

Our aim is to provide our customers with the best and highest standard of products and services. However, even the best intentions can sometimes go wrong. If you're reading this, it's likely that you've experienced one of those unfortunate occasions, where things have not gone as you would have expected and for that we are sorry.

If you've been unhappy with any part of our products or services, we want to hear from you. We welcome your feedback as it allows us to put things right for you and improve our service.

You can raise your complaint by email, by writing us a letter, or by giving us a call.

  • Email: [email protected]
  • Address: ThinkMoney, Think Park, Mosley Road, Trafford Park, Manchester, M17 1FQ
  • Phone: 0161 779 5000

What do we need from you?

Before we can look at your complaint, we’ll need the following information from you:

  • Your name, address, and phone number
  • Details of your complaint
  • Any relevant paperwork
  • Your account details

For more information, take a look at our complaints procedure in full.

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