What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
How do I make a complaint
Our aim is to provide our customers with the best and highest standard of products and services. However, even the best intentions can sometimes go wrong. If you're reading this, it's likely that you've experienced one of those unfortunate occasions, where things have not gone as you would have expected and for that we are sorry.
If you've been unhappy with any part of our products or services, we want to hear from you. We welcome your feedback as it allows us to put things right for you and improve our service.
You can raise your complaint by email, by writing us a letter, or by giving us a call.
- Email: [email protected]
- Address: ThinkMoney, Think Park, Mosley Road, Trafford Park, Manchester, M17 1FQ
- Phone: 0161 779 5000
What do we need from you?
Before we can look at your complaint, we’ll need the following information from you:
- Your name, address, and phone number
- Details of your complaint
- Any relevant paperwork
- Your account details
For more information, take a look at our complaints procedure in full.