Plus account

What is a One-Time Passcode?

What is Mastercard® Identity Check?

I don't recognise a transaction, what should I do?

Is my money protected?

How will PSD2 affect me?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

What is thinkmoney secure connection?

Can I use cryptocurrency on my account?

How do I switch to thinkmoney?

Current Account Switch Service

Can I pay in cash and cheques at the Post Office?

How do I pay cheques into my account?

Where can I make a cash withdrawal in pounds in the UK?

What's a Faster Payment?

Making contactless payments

International payments: How do I receive money from outside the UK?

Can I use Apple Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

How do I get emergency cash?

International payments: How do I send a payment to somebody overseas?

Transport for London contactless payments

About contactless cards

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire, when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

What are the thinkmoney Current Account fees?

Can I apply for an account if I've got bad credit?

I need to send ID to open an account. What ID can I send?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

4 steps to set up your account

How to get your ID upload right

How to open an account via the app

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

How do I get paper statements?

I haven't used my account in a while, what have I missed?

What is my sort code?

How do I make a complaint

I've forgotten my login details, what can I do?

What can I use the app and online banking for?

How do I register for the app and online banking ?

Why your device needs to be secure

Get more from your account with the thinkmoney app

What’s changing with our text message service and why?

Is there a joint thinkmoney account?

What are the different budgeting options?

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

Can you help customers with visual impairments?